FAQs
How is it different to a French Press?
Similar concept in immersion brewing but none of the pain points. GROUNDD xpress has the pausing plunger which locks in the flavour and eliminates the need for a second cup, the anti-spill lids lets you take your brew on the go, clean up can only happen when you have finished your ritual and there is a quick release shaft that allows you to drink directly from glass and smell the aromas.
Is it heavy and can I take it traveling?
It is heavier than a cheap plastic cup but it is very durable and can be taken traveling. In fact this is where the product shines. The total weight is about 500g.
What is the GROUNDD xpress used for?
The GROUNDD xpress is a reusable brewing cup for real tea and coffee. Add your leaves or grounds, brew to your taste, then plunge to pause extraction — and drink straight from the same cup. It was created to make real tea and coffee easy to enjoy, without compromising on taste or creating waste.
How much does it hold?
The glass holds 12oz — 355ml, or about one and a half standard cups. It is sized for an 18-20g coffee dose, and the diameter is close to a beer or soda can, so it fits virtually every car cup holder.
What comes in the box?
Everything you need to start brewing great tea and coffee — there are no filters, pods or extras to buy before your first cup. The whole thing weighs about 500g.
Is it durable?
Yes! It’s built from high-quality materials to ensure long-lasting performance and reliability, even under heavy use. Accidents do happen but it is made to be repaired without breaking the bank.
What experience is needed for a quality result?
It’s super easy to use and no matter what your experience level you will be able to get a good brew.
How do I maintain the GROUNDD xpress?
Rinse after each use. The glass, Tritan lid and filter are dishwasher safe — hand-wash the plunger, skirt and walnut sleeve, and dry everything fully before storing.
How does the pausing plunger work?
Once your brew tastes right, plunge — the plunger pauses extraction and locks in the flavour, so your last sip tastes as good as your first. No over-brewing, no second cup.
Does it come with a warranty?
Yes — every GROUNDD xpress is backed by the GROUNDD Forever Guarantee. It’s designed to be repaired, not replaced: manufacturing defects are covered with component replacement for up to 5 years, and replacement parts will always be available for the years of use beyond that.
What does the GROUNDD Forever Guarantee cover?
The GROUNDD xpress is designed to be repaired, not replaced. That means:
- Manufacturing defects — if a component fails due to a defect, we’ll replace that component for up to 5 years.
- Years of use — for damage, loss or normal wear, replacement parts will always be available.
Can I buy replacement parts?
Always. The GROUNDD xpress is designed to be repaired, not replaced, so every component is available on its own. You’ll find them all in our spare parts collection.
Is the GROUNDD xpress dishwasher safe?
Most of it, yes. The borosilicate glass, Tritan lid and stainless steel filter are all dishwasher safe. The plunger and skirt and the walnut sleeve are best hand washed — keep those out of the dishwasher.
How do I clean each part?
Quick and easy:
- Glass — dishwasher safe, or hand wash with warm soapy water.
- Lid — dishwasher safe.
- Filter — tap out the grounds or leaves, rinse, and it’s dishwasher safe too.
- Plunger and skirt — hand wash with warm soapy water.
- Walnut sleeve — hand wash gently with soap and dry it off. No dishwasher.
Is it good for both tea and coffee?
Yes — it was designed for both from day one. The same brew-and-pause ritual works for tea and coffee alike: steep to your taste, plunge to lock in the flavour, and drink from the same cup.
Will it fit in my car’s cup holder?
The GROUNDD xpress is designed to fit standard cup holders — made for the ritual on the run.
How much does shipping cost?
Nothing. Every Founders Edition order ships free, applied automatically at checkout.
How do returns work?
You have 30 days to make a return. Just email us first at hello@groundd.com.au and we’ll send you the return instructions — we reply within 1 business day.
What should I do if my order arrives damaged?
We’re sorry — that shouldn’t happen. Email hello@groundd.com.au with a few photos of the damage and we’ll sort it out. You’ll hear back within 1 business day.
Where is GROUNDD designed?
GROUNDD is designed in Margaret River, Western Australia — home of slow mornings and good brews.